Problems logging in

 

If you're having problems logging in please clear your caches and cookies.

Instructions for Microsoft Internet Explorer

To clear your cache in Microsoft Internet Explorer:

  1. Open Internet Explorer and click the Tools menu.
  2. Select Internet Options.
  3. Click the General tab.
  4. Clear your browser's cache. Note that it can take up to 30 minutes for your computer to delete your cache history.
    • For IE version 7:
      1. Click the Delete... button.
      2. Click Delete Files... under the heading Temporary Internet files.
    • For IE version 6, click Delete Files... under the heading Temporary Internet files.
  5. Click OK to exit.

If clearing your cache doesn't resolve the problem, you may also want to delete your cookies. Please note that while deleting your cookies may resolve the problem, it will also remove your saved settings for sites you've previously visited.

To clear your cookies in Microsoft Internet Explorer:

  1. Select Tools > Internet Options > General again.
  2. Delete your browser's cookies.
    • For IE version 7:
      1. Click the Delete button.
      2. Click Delete cookies... under the heading Cookies.
    • For IE version 6, click Delete Cookies... under the heading Temporary Internet files.
  3. Click OK for the prompt labeled Delete all cookies in the Temporary Internet Files folder?
  4. Click OK to exit.


Instructions for Mozilla Firefox:

To clear your cache for Mozilla Firefox:

  1. Open Firefox.
  2. Clear your browser's cache.
    • For Firefox version 2.0:
      1. Click Tools > Options > Advanced.
      2. Click the Network tab.
      3. Click Clear Now under the Cache heading.
    • For Firefox version 1.5 or earlier:
      1. Click Tools > Options > Privacy.
      2. Click Cache > Clear.
  3. Click OK to exit.

If clearing your cache doesn't resolve the problem, you may also want to delete your cookies. Please note that while deleting your cookies may resolve the problem, it will also remove your saved settings for sites you've previously visited.

To clear your cookies for Mozilla Firefox:

  1. Click Tools > Options > Privacy.
  2. Delete your cookies.
    • For Firefox version 2.0, click Clear Now under the Private Data heading.
    • For Firefox version 1.5 or earlier, click Cookies > Clear.
  3. Click OK to exit.